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Store Policies

HMSource Return Policy:

We’ve developed our Hassle-Free Return Policy to make returns as easy as possible for you. We accept non-used products back in its original packaging up to 30 days from the date of purchase. All orders are subject to a 25% restocking fee. If you received an item in error, we'll gladly pay for the return shipping cost and waive the restocking fee.

Please note that if you paid freight to receive an item, freight charges may apply to return the item.

Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Hassle-Free Return Policy, please call us at 1.888.426.3910.

 Customized Orders

Customized orders including fabricated, special order, and custom made-to-order factory direct items are nonreturnable.

Factory Direct Orders

Damaged or shorted factory direct items must be reported to HM Source within 3 business days. Custom made-to-order factory direct items are nonreturnable. Some factory direct items are nonreturnable. See product descriptions for details. Refused or canceled orders are subject to restocking fees and return freight charges.

Warranty Items

Warranty items are nonreturnable.

Shipped Outside the Continental U.S.

Items shipped outside the continental U.S. are nonreturnable.

Special Orders

Non-catalog items and volume purchases are nonreturnable.

Hazmat Returns

Hazardous material items, such as fire extinguishers, aerosols and gas powered items are not returnable because of federal safety restrictions.

Damaged Items

If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage, please call 1.888.426.3910 within 3 business days of receipt.

Defective Items

If you receive an item that is defective, please call 1.888.426.3910. We will advise you of how to proceed. Please note, some items carry a manufacturer’s warranty and require that you contact the manufacturer directly.

Shortages and Fulfillment Errors

If your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call 1.888.426.3910 within 3 business days of receipt.

Shipped Freight Carrier

If you are making a return and your items were shipped via freight carrier, please call  1.888.426.3910 within 3 business days of receipt.

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